Refund policy
We want you to love what you ordered. If something is not right, we are here to help.
30-day returns
You may request a return within 30 days of the day your order is delivered. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
How to start a return
Email us at zanevishelp@gmail.com with your order number and a short description of the issue. We will reply within 24-48 hours with return instructions and the return address. Please do not send items back before contacting us; returns sent without prior authorization cannot be processed.
Return shipping costs
If the item arrived damaged, defective, or is not what you ordered, we cover the full cost of the return or send a free replacement. For all other returns (including change of mind), the customer is responsible for return shipping.
Damaged or incorrect items
Please inspect your order on delivery. If the item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the product and the packaging so we can resolve it right away.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund is issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it can take additional time for the funds to appear on your statement. Original shipping charges, if any, are non-refundable.
Order cancellations
You can cancel your order for a full refund within 12 hours of placing it, as long as it has not already been shipped. Email zanevishelp@gmail.com as soon as possible with your order number.
Non-returnable items
For hygiene and safety reasons, we cannot accept returns on opened personal care or consumable products, gift cards, or items marked as final sale.
Late or missing refunds
If you have not received an approved refund after 10 business days, please check with your bank or credit card company first, then contact us at zanevishelp@gmail.com and we will follow up.
Contact
Zanevis
Email: zanevishelp@gmail.com
1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States